Remove and Reinstall the Printer Driver
To verify that your printer driver is correctly installed and is
not damaged, remove and reinstall the printer driver: If you are
using a third-party driver provided by your printer manufacturer
instead of a driver included with Windows 98 or Windows 95, follow
the instructions provided by your printer manufacturer to remove
and reinstall your printer driver.
1. Click Start, point to Settings, then click Printers.
2. Right-click the printer you want to remove, then click Delete.
NOTE: If you are prompted to remove all the files associated with
the printer, click Yes.
3. Click Start, point to Settings, and then click Printers.
4. Double-click Add Printer, and then follow the instructions in
the Add Printer Wizard to reinstall the appropriate printer driver.
5. Test to determine if your printing issue is resolved. If your
printing issue is not resolved, continue to the next step.
6. Try using the "Generic/Text Only" printer driver for your printer.
This test can help determine whether or not your printing issue
is related to your printer driver. To try using the "Generic/Text
Only" printer driver:
a. Click Start, point to Settings, and then click Printers.
b. Double-click Add Printer, and then follow the instructions
in the Add Printer Wizard to install the Generic/Text Only printer
driver as a local printer.
c. Test to determine if you can print using this driver. Note
that this driver is a very basic driver, and the printed output
may be simplified or appear in a lower resolution. If you can
print successfully using the Generic/Text Only printer driver,
your printing issue is most likely specific to the printer driver
you are using. You should contact your printer manufacturer to
inquire about the availability of an updated printer driver, a
patch (or fix) for your current driver, or information about any
known issues with your driver.